CompTIA A+ Certification Prep (Exam 220-1201 & 220-1202) course equips participants with essential skills to install, configure, and maintain computer systems, mobile devices, and software. It covers troubleshooting, cybersecurity, and customer support, along with an understanding of cloud technologies, virtualization, and multi-OS environments in corporate settings.

• Install, configure, and maintain computer equipment, mobile devices, and software for end users.
• Service components based on customer requirements.
• Understand networking basics and apply basic cybersecurity methods to mitigate threats.
• Properly and safely diagnose, resolve, and document common hardware and software issues.
• Apply troubleshooting skills and provide customer support using appropriate communication skills.
• Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments.

What Does an IT Specialist Do

• The Troubleshooting Methodology

Installing Motherboards and Connectors

• Cables and Connectors
• Motherboards
• Legacy Cables

Installing System Devices

• Power Supplies and Cooling
• Storage Devices
• System Memory
• CPUs

Troubleshooting PC Hardware

• BIOS and UEFI
• Power and Disk Issues
• System and Display Issues

Comparing Local Networking Hardware

• Network Types
• Networking Hardware
• Network Cable Types
• Wireless Networking Types

Configuring Network Addressing and Internet Connections

• Internet Connection Types
• TCP/IP Concepts
• Network Communications
• Network Configuration Concepts

Supporting Network Services

• Networked Host Services
• Internet and Embedded Appliances
• Troubleshoot Networks

Summarizing Virtualization and Cloud Concepts

• Client-Side Virtualization
• Cloud Concepts

Supporting Mobile Devices

• Mobile Devices and Peripherals
• Mobile Apps and Data
• Laptop Hardware
• Troubleshoot Mobile Devices

Supporting Print Devices

• Printers and Multifunction Devices
• Print Device Maintenance
• Troubleshoot Print Devices

Managing Support Procedures

• Documentation
• Professional Communication
• Types of Operating Systems

Configuring Windows

• Windows User Settings
• Windows System Settings
• Install and Configure Applications
• Cloud-Based Applications

Managing Windows

• Use Management Consoles
• Command-Line Tools
• Windows Networking

Supporting Windows

• Troubleshoot Windows Networking
• Remote Access Technologies
• Performance and Troubleshooting Tools
• Troubleshoot Windows OS Problems

Securing Windows

• Logical Security Concepts
• Windows Security Settings
• Windows Shares

Installing Operating Systems

• Windows Editions
• OS Installations and Upgrades

Supporting Other OS

• Linux Features
• Package and Network Management
• macOS Features

Configuring SOHO Network Security

• Attacks, Threats, and Vulnerabilities
• Wireless Security Protocols
• SOHO Router Security
• Additional Security Measures

Managing Security Settings

• Account Security
• Workstation Security
• Browser Security
• Troubleshoot Workstation Security

Supporting Mobile Software

• Mobile OS Security
• Troubleshoot Mobile OS and App Software
• Troubleshoot Mobile OS and App Security

Using Data Security

• Data Backup and Recovery
• Data Handling Best Practices
• Artificial Intelligence

Implementing Operational Procedures

• Change and Inventory Management
• Common Safety and Environmental Procedures
• Scripting Basics

• PC Support Specialist
• IT Support Specialist

Recommended: 12 months of hands-on experience in an IT support specialist job role