This course is designed to provide service desk and support analysts with the skills to work consistently within industry recognised standards and in-line with the best practices guidelines. It reviews the four key concepts covered in the standards: professionalism and roles, analyst skills, process and supported technologies and enabling tolls, on which the skills, competencies and knowledge required to deliver professional and effective support are based.
Who is it for:
Chief Information Officer, Chief Information Security Officer, Director of Security, IT Director/Manager, Network Architect, Security Analyst, Security Architect, Security Auditor, Security Consultant, Security Manager, Security Systems Engineer
The SDA qualification course is for front-line IT service and support analysts with some experience in a first line or second line service desk environment.
This course is perfect for analysts looking to grow in their role and gain a recognised qualification in their profession. This course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge.