DevOps - Certified Agile Service Manager (CASM)

Get Certified Agile Service Manager (CASM) at NTC


An introduction to Agile Service Management

CASM provides an introduction to Agile Service Management, applying and integrating agile thinking into service management processes and process design projects. With agile thinking IT’s ffectiveness and efficiency are improved, enabling IT to continue to deliver value in the face of changing requirements.

  Course Detail:


 Certified Agile Service Manager (CASM)®

 Date :      

  17 – 18 Jul 2019  |     Enroll Now    
  11 – 12 Nov 2019    |     Enroll Now  


 09.00 am - 05.00 pm


 English class By Certified ITIL® Experts


 Network Training Center (NTC)

 List Price:

  58,000 Baht  Special offers please call 0-2634-7993-4 Ext.11-17


 1) Manual
 2) Exam
 3) Lunch & Coffee Breaks
 4) Attendance Certificate

Learning objectives:

The learning objectives for CASM include an understanding of the below:

  • What it means to “be agile” The Agile Manifesto, its core values and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artifacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management
    o Agile Process Improvement —ensuring processes are lean and deliver “just enough” control
    o Agile Process Design—applying Agile practices to process design projects


Who is DevOps CASM for?

CASM is valuable to individuals interested in learning about Agile and Scrum from a products and process perspective, professionals who will serve as the operational equivalent of development’s ScrumMaster, process owners and managers seeking to make their process improvement efforts more “agile”, employees and managers responsible for designing, reengineering or improving development and operational processes. The certification also benefits business and IT stakeholders who wish to understand the principles of Agile Service Management, Consultants guiding their clients through Agile, DevOps® and/or ITSM initiatives and internal and external suppliers

 Call us today for Special Offers 0-2634-7993-4 Ext.11-17