IT Management

ITIL® 4 Managing Professional Transition (ITIL MPT)

Duration: 5 days
 

Included:

  • Official Material
  • Exam Tutorial
  • Exam Voucher
  • Letter of course attendance
  • Lunch & Coffee Breaks
 
COURSE DESCRIPTION
 
The ITIL® 4 Managing Professional Transition module is a bridge course that enables the ITIL® v3 professionals to easily transition across to ITIL® 4 certification scheme. The ITIL® 4 Managing Professional Transition module is designed to enable ITIL® Experts or professionals with 17 credits to gain the designation of ITIL® 4 Managing Professional through one course and one exam.   
 
The purpose of the ITIL® 4 Managing Professional Transition module is to provide candidates with an understanding of the:  
  • Core concepts and definitions of ITIL® 4 Foundation, including the key differences between the previous iteration of ITIL® and ITIL® 4 and how they can be practically applied. 
  • Key elements from each one of the four ITIL® Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve.
 
LEARNING OBJECTIVES:
The learning objectives of the course are based on the following learning outcomes of the Managing Professional Transition exam specification: 
  • Understand the key concepts of service management
  • Understand how the ITIL® guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL® service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how to use a value stream to design, develop and transition new services
  • Know how to use a value stream to provide user support
  • Know how to coordinate, prioritize and structure work and activities to create deliver and support services, including managing queues and backlogs and prioritizing work
  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationship
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realise and validate service value
  • Understand concepts regarding the high-velocity nature of the digital enterprise
  • Understand how high velocity IT relates to:
  • Understand the following principles, models and concepts and know how to use the following principles, models and concepts:
  • Identify the scope of control and within this
  • Understand the role of risk and risk management in DPI
  • Understand how governance impacts DPI
  • Know how to ensure that controls are sufficient, but not excessive
  • Understand the nature, scope and potential benefits of organizational change management
  • Know how to use the key principles and methods of communication & organizational change management 
 
AUDIENCE:
The training for ITIL® 4 MP Transition module is targeted towards all practitioners with significant experience in IT service management and who wish to develop their knowledge and application skills for ITIL® 4. 
 
For taking the ITIL® 4 Managing Professional Transition exam, a candidate must hold the ITIL® Expert certificate or a minimum of 17 credits from the ITIL® v3 Foundation and Intermediate/Practitioner modules. ITIL® 4 Foundation can be accepted to replace ITIL® v3 Foundation, plus 15 credits from ITIL® Intermediate/Practitioner modules.
 
 
PREREQUISITES:
For taking the ITIL® 4 MP Transition exam, a candidate must hold the ITIL® Expert certificate or a minimum of 17 credits from the ITIL® v3 Foundation and Intermediate/Practitioner modules.
 
 
COURSE OUTLINE
 
Course Introduction 
Part 1: ITIL® 4 Foundation
  • Key Concepts of Service Management
  • The ITIL® Guiding Principles
  • The Four Dimensions of Service Management
  • The Service Value System and Service Value Chain
Part 2: Create, Deliver and Support
  • ITSM Professionalism
  • Resource Planning and Management
  • How to Create, Deliver and Support
  • Prioritize and Manage Work
Part 3: Drive Stakeholder Value 
  • Customer Journey
  • Foster Relationships
  • Shape Demand and Dene Service Offerings
  • Onboard and Offboard Customers and Users
  • Realize and Validate Service Value
Part 4: High Velocity IT
  • Introduction
  • Key Concepts of High Velocity IT
  • High Velocity IT Objectives
  • High Velocity ITIL®
  • High Velocity IT Culture
Part 5: Direct, Plan and Improve
  • Introduction 
  • Key Concepts of Direct, Plan and Improve
  • Role of GRC and Integration into Service Value System
  • Organizational Change Management
 
CERTIFICATION
Participants who successfully complete the course and pass the examination will be recognized as certified with ITIL® Managing Professional (MP) designation.
 
PDUS
 
This course qualifies you for the following PMI® Professional Development Units (PDUs):
Classroom Training per category:
  • Leadership = 6
  • Strategic and Business Management = 12
  • Technical Project Management = 12

 

 

ITIL® and IT Infrastructure Library® are (registered) trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

  Course Duration

         5 Days

 Price List

          82,000 Baht
          Special Offer : Contact us

  Available Schedule