Duration: 5 days
Included:
- Official Material
- Exam Tutorial
- Exam Voucher
- Letter of course attendance
- Lunch & Coffee Breaks
COURSE DESCRIPTION
The ITIL® 4 Managing Professional Transition module is a bridge course that enables the ITIL® v3 professionals to easily transition across to ITIL® 4 certification scheme. The ITIL® 4 Managing Professional Transition module is designed to enable ITIL® Experts or professionals with 17 credits to gain the designation of ITIL® 4 Managing Professional through one course and one exam.
The purpose of the ITIL® 4 Managing Professional Transition module is to provide candidates with an understanding of the:
- Core concepts and definitions of ITIL® 4 Foundation, including the key differences between the previous iteration of ITIL® and ITIL® 4 and how they can be practically applied.
- Key elements from each one of the four ITIL® Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve.
LEARNING OBJECTIVES:
The learning objectives of the course are based on the following learning outcomes of the Managing Professional Transition exam specification:
- Understand the key concepts of service management
- Understand how the ITIL® guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL® service value system
- Understand the activities of the service value chain, and how they interconnect
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how to use a value stream to design, develop and transition new services
- Know how to use a value stream to provide user support
- Know how to coordinate, prioritize and structure work and activities to create deliver and support services, including managing queues and backlogs and prioritizing work
- Understand how customer journeys are designed
- Know how to foster stakeholder relationship
- Know how to shape demand and define service offerings
- Know how to onboard and offboard customers and users
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Know how to realise and validate service value
- Understand concepts regarding the high-velocity nature of the digital enterprise
- Understand how high velocity IT relates to:
- Understand the following principles, models and concepts and know how to use the following principles, models and concepts:
- Identify the scope of control and within this
- Understand the role of risk and risk management in DPI
- Understand how governance impacts DPI
- Know how to ensure that controls are sufficient, but not excessive
- Understand the nature, scope and potential benefits of organizational change management
- Know how to use the key principles and methods of communication & organizational change management
AUDIENCE:
The training for ITIL® 4 MP Transition module is targeted towards all practitioners with significant experience in IT service management and who wish to develop their knowledge and application skills for ITIL® 4.
For taking the ITIL® 4 Managing Professional Transition exam, a candidate must hold the ITIL® Expert certificate or a minimum of 17 credits from the ITIL® v3 Foundation and Intermediate/Practitioner modules. ITIL® 4 Foundation can be accepted to replace ITIL® v3 Foundation, plus 15 credits from ITIL® Intermediate/Practitioner modules.
PREREQUISITES:
For taking the ITIL® 4 MP Transition exam, a candidate must hold the ITIL® Expert certificate or a minimum of 17 credits from the ITIL® v3 Foundation and Intermediate/Practitioner modules.
COURSE OUTLINE
Course Introduction
Part 1: ITIL® 4 Foundation
- Key Concepts of Service Management
- The ITIL® Guiding Principles
- The Four Dimensions of Service Management
- The Service Value System and Service Value Chain
Part 2: Create, Deliver and Support
- ITSM Professionalism
- Resource Planning and Management
- How to Create, Deliver and Support
- Prioritize and Manage Work
Part 3: Drive Stakeholder Value
- Customer Journey
- Foster Relationships
- Shape Demand and Dene Service Offerings
- Onboard and Offboard Customers and Users
- Realize and Validate Service Value
Part 4: High Velocity IT
- Introduction
- Key Concepts of High Velocity IT
- High Velocity IT Objectives
- High Velocity ITIL®
- High Velocity IT Culture
Part 5: Direct, Plan and Improve
- Introduction
- Key Concepts of Direct, Plan and Improve
- Role of GRC and Integration into Service Value System
- Organizational Change Management
CERTIFICATION
Participants who successfully complete the course and pass the examination will be recognized as certified with ITIL® Managing Professional (MP) designation.
PDUS
This course qualifies you for the following PMI® Professional Development Units (PDUs):
Classroom Training per category:
- Leadership = 6
- Strategic and Business Management = 12
- Technical Project Management = 12
ITIL® and IT Infrastructure Library® are (registered) trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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