IT Management

ITIL® 4 Foundation (ITIL4 -TH)

Duration: 3 days
 

Included:

  • Official Material
  • Exam Tutorial
  • Exam Voucher
  • Letter of course attendance
  • Lunch & Coffee Breaks
 
COURSE DESCRIPTION
 
ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
 
The ITIL® (4) Foundation “Pro” is a 3-day classroom room based on the exam specifications specified by AXELOS for the ITIL® (4) Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® (4) Foundation exam. In addition, the “Pro” edition offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, ‘Axle Car Hire’) that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.
 
LEARNING OBJECTIVES:
 
At the end of this course, participants will be able to:
  • Understand the key concepts of ITIL® service management.
  • Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management.
  • Understand the four dimensions of ITIL® service management. 
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect.  
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL® practices and how they contribute to value chain activities.
 
AUDIENCE:
 
The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL® and/or other sources of industry best practice and wish to learn about ITIL® 4. This course and the related certification can be beneficial for the following roles:
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team
 
PREREQUISITES:
 
None, although a familiarity with IT service delivery will be beneficial.
 
 
COURSE OUTLINE
 
Module 1: Course Introduction
  • Let’s Get to Know Each Other
  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Course Agenda
  • Introduction to IT Service Management in the Modern World
  • Introduction to ITIL® 4
  • Structure and Benefits of ITIL® 4
  • Case Study: Axle Car Hire
  • Case Study: Meet the Key People at Axle
  • Case Study: The CIOs Vision for Axle
  • Exam Details
  • ITIL® 4 Certification Scheme
Module 2: Service Management: Key Concepts
  • Intent and Context
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Value and Value Co-Creation
  • Value: Service, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs, and Risks
  • Exercise: Multiple-Choice Questions
Module 3: The Guiding Principles
  • Intent and Context
  • Identifying Guiding Principles
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • Exercise: Multiple-Choice Questions
Module 4: The Four Dimensions of Service Management
  • Intent and Context
  • The Four Dimensions
  • Key Terms Covered in the Module
  • The Four Dimensions and Service Value System
  • Module Learning Objectives
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and Pestle Model
  • Exercise: Multiple-Choice Questions
Module 5: Service Value System
  • Intent and Context
  • Service Value System and Service Value Chain
  • Module Learning Objectives
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Exercise: Multiple-Choice Questions
Module 6: Continual Improvement
  • Intent and Context
  • Key Terms Covered in the Module
  • Introduction to Continual Improvement
  • Module Learning Objectives
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles
  • Exercise: Multiple-Choice Questions
Module 7: The ITIL® Practices
  • Intent and Context
  • ITIL® Management Practices
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice
  • Purpose of ITIL® Practices
  • Exercise: Crossword Puzzle
  • Exam Preparation Guide/ Mock Exam
 

ITIL® and IT Infrastructure Library® are (registered) trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

  Course Duration

         3 Days

 Price List

          35,000 Baht
          Special Offer : Contact us

  Available Schedule

15 - 17 Feb 2021
15 - 17 Mar 2021
07 - 09 Apr 2021
20 - 22 Apr 2021
05 - 07 May 2021
31 May - 02 Jun 2021
28 - 30 Jun 2021
12 - 14 Jul 2021
02 - 04 Aug 2021
16 - 18 Aug 2021
01 - 03 Sep 2021
04 - 06 Oct 2021
27 - 29 Oct 2021
02 - 04 Nov 2021
01 - 03 Dec 2021
07 - 09 Dec 2021