IT Management

Apollo 13 – an ITSM case experience™

Duration: 1 Day 

Language: English Class by Professional Trainer

Apollo 13 is the top of 25 most popular ITSM Games and Simulations!

  • Improve your ITSM performance
  • Increase Customer and Service Focus
  • Get more out your ITSM/ITIL training
  • Learn how improve Processes to realize demonstrated value and reduce business risk

This is unique course, you will learn the basics of ITIL along with the exciting experience of a business simulation game, based on the actual Apollo 13 mission. The Apollo 13 can be used to support many ITSM learning initiatives, or a part of an organizational improvement initiative. Helping break down silos, improve team working and collaboration, learning to apply ITIL theory. During this workshop participants will see, feel and experience the benefits of applying best practices, such as ITIL and ISM, on IT organizational performance: ‘cost of ownership’ , ‘effectiveness and throughput of processes’, ‘customer satisfaction’. At the same time people will experience what it takes to successfully implement process based working and getting buy-in from all involved.

Many ITSM departments are struggling to deliver quality services to their business. Many have invested in ITSM training and certification and are struggling with process adoption? Aligning the process with their tool functionality, struggling with people and roles and responsibilities. Services are unpredictable, processes flows are books of bureaucratic procedures. 


  • Most of the training is focused on getting certified, which means, “Train to pass the exam” But don’t teach the students how to apply the theory in day-to-day work.
  • Most of the success of Service Delivery is Attitude and Behavior; this is not what is taught during classes.
  • IT is so internally focused, that we forget to focus on the Business. How do we organize our teams, and how do we apply ITSM best practices to meet that objective?
  • Process flows and procedures are designed and thrown over the wall, they are incomplete, inconsistent and are not enabled by the technology.
  • Tools are implemented without any alignment with the processes and procedures that have been designed.



  • ICT employees, ICT managers, process managers, team managers, and others who need to improve their working processes.
  • Employees requiring (more) ITIL knowledge or experience.
  • Employees who have followed the ITIL Foundation course and want to experience the ITIL processes in practice.
  • Employees responsible for applying best practices or improving their own processes and procedures.
  • Managers and employees wanting to see, feel and experience the benefits of process based ways of working.



“This Apollo 13 simulation gave my team a clear focus on how to align the IT services to the Business, we had fun, we saved the Crew and we took at least 5 lessons learned back to the office!”

“I went back to the office after the Apollo sessions and everyone is talking about how they can use the ITIL concepts on their existing projects. There are Saturn V rockets one very whiteboard.”

“This went way over my expectations. I’m nothing less then thrilled and feel you’ve increased our chances of a successful ITIL project by 100%.”

Apollo 13 is the answer to solve your problem. Hurry up seat is limited!



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