Duration: 1 Day
Language: English Class by Professional Trainer
Apollo 13 is the top of 25 most popular ITSM Games and Simulations!
WHAT IS APOLLO 13 SIMULATION GAME?
This is unique course, you will learn the basics of ITIL along with the exciting experience of a business simulation game, based on the actual Apollo 13 mission. The Apollo 13 can be used to support many ITSM learning initiatives, or a part of an organizational improvement initiative. Helping break down silos, improve team working and collaboration, learning to apply ITIL theory. During this workshop participants will see, feel and experience the benefits of applying best practices, such as ITIL and ISM, on IT organizational performance: ‘cost of ownership’ , ‘effectiveness and throughput of processes’, ‘customer satisfaction’. At the same time people will experience what it takes to successfully implement process based working and getting buy-in from all involved.
DO YOU RECOGNIZE THIS?
Many ITSM departments are struggling to deliver quality services to their business. Many have invested in ITSM training and certification and are struggling with process adoption? Aligning the process with their tool functionality, struggling with people and roles and responsibilities. Services are unpredictable, processes flows are books of bureaucratic procedures.
WHY IS THIS?
THE GAME IS DESIGNED FOR
“This Apollo 13 simulation gave my team a clear focus on how to align the IT services to the Business, we had fun, we saved the Crew and we took at least 5 lessons learned back to the office!”
“I went back to the office after the Apollo sessions and everyone is talking about how they can use the ITIL concepts on their existing projects. There are Saturn V rockets one very whiteboard.”
“This went way over my expectations. I’m nothing less then thrilled and feel you’ve increased our chances of a successful ITIL project by 100%.”
Apollo 13 is the answer to solve your problem. Hurry up seat is limited!