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Certified IT Manager (CITM)

Duration: 3 Days

Language: Conducted in English by EPI Certified Instructors

Included:

• CITM Manual
• CITM Exam Tutorial
• CITM Exam (Take exam on the last training day)
• Attendant Certificate
• Lunch & Coffee Breaks

Certified Information Technology

CITM® is the second course in the EPI IT Training Framework. Also known as the IT specialist's course, CITM® is a 3-day course designed to teach the competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in dynamic environments. 

CITM® is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency level 3 (Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.

Learning outcome

After completion of the course the participant will be able to:

• Provide guidance and implementation for IT strategy as set by senior IT and business management
• Select and manage sta, implement training programs, career plan development and job rotation programs
• Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
• Provide guidance for developing, testing and implementing business applications
• Manage and/or assist in IT project management
• Design and implement service management processes for problem and change management
• Understand the need for business continuity and design the business continuity plan
• Review and implement information security practices and controls
• Understand the need for business change, the role and activities of the Business Relationship Manager
• Initiate and assist in risk management practices
• Understand and select new technologies such as Blockchain, Big Data and Artificial Intelligence
• Select suitable technologies for information management
• Measure and improve quality of IT services

Who should attend

Senior IT professionals, team leaders, supervisors and managers such as IT Manager, Enterprise Architect, ICT Consultant, ICT Operations Manager, Project Manager, Systems Analyst, Systems Architect, Business Analyst, ICT Security Manager, Business Information Manager, ICT Security Specialist, Service Manager, Digital Media Specialist, ICT Trainer, Quality Assurance Manager, Account Manager. 

This course is most suited for seasoned IT professionals who have a need to understand the requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.

Course Content

• IT strategy
• IT Organization
• Vendors Selection and Management
• Project Management
• Application Management
• Business Continuity Planning
• Risk Management
• Information Security Management
• Information and Knowledge Management
• Business Change Management
• Technology Trends
• Quality

Exam

Certification exams are administered at the end of the last training day by an authorised training partner. The exam is a 75-minute closed book exam, with 50 multiple-choice questions. The candidate requires a minimum of 33 correct answers to pass the exam.

Global accreditation and recognition

The CITM® course material and exam are globally accredited by EXIN. EXIN is a world leading provider of independent certification and accreditation in the IT and data centre sectors. EXIN is ISO-certified (ISO 9001:2008). Operating according to ISO 17024, ISO 27001 and EN 45011, EXIN continuously monitor the quality of exams and accreditations. More than 2 million professionals have been certified by EXIN worldwide.