ISO/IEC 20000-1:2018 Lead Auditor

Duration 5 Days
 
COURSE DESCRIPTION
“ISO 20000-1:2018 Lead Auditor” competency-based 5-day course teaches a general understanding of the concepts of the ISO 20000-1:2018 standard and the principles and practices of leading management systems and process audits in accordance with ISO 19011:2018, “Guidelines on Auditing Management Systems.” Experienced instructors explain the clauses of ISO 20000-1:2018 in detail and guide students through the entire audit process, from managing an audit program to reporting on audit results. Students gain necessary auditing skills through a balance of formal classroom tutorials, role-playing, group workshops, and open forum discussions.
 
This course comprises the following two Exemplar Global TPECS Competency Units whose outcomes are certified by Exemplar Global
  • IT- Information Technology Service Management Systems
  • AU - Management Systems Auditing
  • TL – Leading Management Systems Audit Teams
Attendees successfully completing this course receive a Certificate of Attainment for each of Exemplar Global Competency Units listed above.
 
COURSE OBJECTIVES
  • Understand IT service management definitions, concepts, and guidelines
  • Understand the purpose of the ISO 20000 series
  • Understand the roles and responsibilities of the auditor
  • Apply ISO 19011:2018 concepts, new terminology and guidelines
  • Understand the types of risks and opportunities associated with auditing
  • Recognize the principles, practices, and types of audits
  • Conduct all phases of an audit adopting a risk-based approach
  • Prepare and present effective reports
  • Understand Exemplar Global’s certification scheme
  • Understand the role of objectives, scope and criteria in the audit process
  • Conduct audit team selection
  • Initiate the audit and conducting opening meetings
  • Understand audit team leader responsibilities
  • Communicate effectively during the audit
  • Apply the latest auditor techniques and identify appropriate use
  • Conduct on-site activities
  • Prepare audit conclusions and conduct closing meetings
 
PREREQUISITES
A prior review of the ISO 20000-1: 2018 standard and internal audit experience are suggested for this course.
 
WHO SHOULD ATTEND
  • Individuals interested in conducting first-party, second-party, and third-party audits
  • Management Representatives
  • Information Security Officers
  • Managers
  • Security Consultants

  Course Duration

         5 Days

 Price List

          44,000 Baht
          Special Offer : Contact us

  Available Schedule

04 - 08 Feb 2019
06 - 10 May 2019
05 - 09 Aug 2019
18 - 22 Nov 2019
18 - 22 May 2020
03 - 07 Aug 2020
02 - 06 Nov 2020