ITIL® Courses and Delivery of Training for Your Organization

ITIL® and IT Infrastructure Library® are (registered) trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

IT Infrastructure Library (ITIL®) is a set of globally recognized best practices for IT Service Management that can be tailored to any organization. ITIL® provides the foundation for quality IT Service Management through documented, proven processes that cover the entire Service Lifecycle. It is easy for organizations to learn, tailor and implement ITIL® to suit their environment. A complete ITIL® philosophy has grown around the guidance contained within the ITIL® books and the supporting certification and qualification scheme.

NTC offers a complete range of training courses and advanced learning programs for professionals and organizations who currently use, or plan to use ITIL®. Our focus lies on continuous innovation and the provision of unprecedented course quality, which is reflected in the design of our ITIL® portfolio. The portfolio includes courses for IT professionals at all levels in an organization and offers a unique mix of delivery variants.

 "IT Service Management best practices that bring measurable value to business and enhance IT professionals’ know-how"




What is ITIL 4 Foundation?

The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL Foundation, ITIL 4 Edition manual is now available and ITIL 4 Foundation can now be taken at accredited training organizations.



ITIL Managing Professional (ITIL MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.

ITIL Strategic Leader (ITIL SL) recognises the value of ITIL, not just for IT operations, but for all digitally enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.

To obtain the designation ITIL Managing Professional or ITIL Strategic Leader, the professional must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.