Communication and Negotiation Skills for IT Professionals (CNSP)

Duration: 3 days

Introduction

Understand the importance of interpersonal communications and sharpen your negotiation skills.

This course centers on interpersonal communications and the art of negotiation. In the first part of the course, you will learn how to communicate clearly and directly through a study of verbal and nonverbal techniques. Not only will you be able to recognize the consequences of poor communication, but you also learn how to ensure open communication and how to fix communication breakdowns. You'll discover how to engage effectively with others through active listening, tailoring your discussion to the audience, and being aware of your body language. You will understand how to set clear expectations and manage language and cultural barriers with local and remote teams.

The second half of the course delves into the intricacies of negotiation. Learn how to plan your negotiations and what the best practices are to deal with tough negotiators. You'll also develop strategies to counter and deal with dirty tricks and games, negotiate "nowith your boss, and plan and run team negotiations. You will also learn how to get past impasses and deadlocks.

Communication and Negotiation Skills features role-playing exercises, allowing you to use what you've learned to maximize your learning experience and prepare for real-life situations.

What You'll Learn

• Internal communication process
• Listening and questioning skills
• Nonverbal communication
• Deal with nontechnical people
• Negotiation overview
• Negotiation process and planning
• Deal with tough negotiators

Who should Attend

Associate project managers, project managers, project coordinators, project analysts, project leaders, senior project managers, resource managers, purchasing agents, team leaders, help desk supervisors, technical support managers, vendors, product managers, and program managers.