Duration: 5 day

Course Overview

The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications. 

The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.

Key Learning Outcomes

·         Service Management as a Practice

·         Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection & Optimization

·         Capacity management as a capability to realise successful service design

·         Availability management as a capability to realise successful service design

·         IT Service Continuity Management as a capability to support overall Business Continuity Management

·         Information Security Management as part of the overall corporate governance framework

·         Common Service Operation activities related to Planning, Protection & Optimization

·         Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization

·         Planning, Protection & Optimization roles and responsibilities

·         Technology and Implementation Considerations

·         Challenges, Critical Success Factors and risks

And specifically in the following key ITIL process and role areas

·         Capacity Management

·         Availability Management

·         IT Service Continuity Management

·         Information Security Management

·         Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimization

Who Should Attend

·         Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications

·         Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organisation

·         IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme

·         Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities 

 This may include but is not limited to, IT professionals, business managers and business process owners