ITIL v3 Service Operation Lifecycle (SO)
Duration: 3 day
Course Overview
The course covers the management and control of the process activities and techniques within the Service Operation stage. It suits for IT professionals working within or about to enter a Service Operation environment and requiring an understanding of the concepts, processes, functions and activities involved. The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. A three day intense course, our program will prepare you for the ITIL Intermediate Qualification Exam in Service Operation.
Key Learning Outcomes
Our course will give the candidate competencies in the following areas, upon successful completion of the education and certification examination:
- Understanding the purpose, objectives and scope of Service Operation phase
- Being able to apply the guiding Service Operation Principles
- Knowing the requirements for management and control of all Service Operation processes
· Understanding Service Desk, Application, Technology and IT Operations Management functions and what are the roles and responsibilities within each function
· Organising Service Operation roles and responsibilities
· Knowledge of technology and tools that can be applied to improve and automate Service Operation
· Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
Who Should Attend
ITILv3 Foundation Certification Holders, Service Desk Managers, ITSM Process Owners, IT Operations Managers, ITSM Consultants and those looking to advance their ITSM career.