Duration: 3 day

Course Overview

The course covers the management and control of the process activities and techniques within the Service Design stage. It suits for IT professionals working within or about to enter a Service Design environment and requiring an understanding of the concepts, processes, functions and activities involved.The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. A three day intense course, our program will prepare you for the ITIL Intermediate Qualification Exam in Service Design.

Key Learning Outcomes

Our course will give the candidate competencies in the following areas, upon successful completion of the education and certification examination:

• Understanding the purpose, objectives and scope of Service Design phase

• Knowledge of Service Design principles

• Being able to manage and apply the Service Design Concepts & Activities

• Understanding the Service Design processes and their relationships

o        Service Catalogue Management

o        Service Level Management

o        Capacity Management

o        Availability Management

o        IT Service Continuity Management

o        Information Security Management

o        Supplier Management

·         Knowledge of technology and tools that can be applied to improve and control Service Design

·         Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Who Should Attend

ITILv3 Foundation Certification Holders, CIOs, CTOs, ITSM Process Owners, IT Managers, ITSM Consultants and those looking to advance their ITSM career.