Duration: 3 day

Course Overview

The course covers the management and control of the process activities and techniques within the Service Strategy stage. It suits for individuals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy. The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. A three day intense course, our program will prepare you for the ITIL Intermediate Qualification Exam in Service Strategy.

Key Learning Outcomes

Our course will give the candidate competencies in the following areas, upon successful completion of the education and certification examination:

• Understanding the purpose, objectives and scope of Service Strategy

• Knowledge of Service Strategy principles

• How to define service and market places

• Knowledge of conducting Strategic Assessment

• Understanding the Service Strategy processes:

• Financial Management
• Service Portfolio Management
• Demand Management

·         Understanding how to drive strategy through the Service Lifecycle

·         Understanding Critical Success Factors and risks

Who Should Attend

ITILv3 Foundation Certification Holders, CIOs, CTOs, ITSM Process Owners, IT Managers, ITSM Consultants and those looking to advance their ITSM career.