ITIL® V3 Fundamentals Foundation Certificate

Duration: 3 day

Course Objective

At the end of the course, you will learn the ITIL® terminology, structure and basic concepts, which can give your Organisation the systematic, professional approach to IT Service Management provision that it needs.   You will have the essential concepts of ITIL® and the know how to adopt ITIL® into your own organization.

How this course delivers value           

An introduction to IT Best Practice, giving you the understanding to apply the ITIL® principals proven worldwide.       

You will notice the following IT and business changes:

• Improved customer satisfaction with IT Services which meet their needs. 

• Reduced risk of not being able to meet the business requirements of your IT services

• Reduce costs for developing procedures and practices within an organization

• Better communication and information flows between IT staff and customers

• Assurance to the IT Director that staff are provided with appropriate standards and   

  guidance

• Greater productivity and better use of skills and experience

• A quality approach to IT service provision

Key Learning

• What is ITIL ® and IT Service Management?

• Comprehend the 5 Core Principals of ITIL® 

• Understand the Service Lifecycle

• Define key terminology & concepts of Service Management

• The Key Principals, Models and Processes of Service Strategy

• The Key Principals, Models and Processes of Service Design

• The Key Principals, Models and Processes of Service Transition

• The Key Principals, Models and Processes of Service Operation

• The Key Principals, Models and Processes of Continual Service Improvement

• Understand the functions and roles in Service Management

• Define the Technology and Architecture Around Service Management

• Understand the ITIL® Qualification Scheme

Who Should Attend

This course is suitable for all levels of personnel within your IT Service Delivery Organisation and will form a key component of an ITIL® change program.