Certified Information Technology Manager (CITM)

Duration: 3 days

CITM is a course for existing and aspiring IT managers. It delivers the fundamental knowledge and hands-on skills required and will touch on all important aspects of the job.

After successfully having passed the exam the candidate can work towards obtaining the prestigious CITD (Certified IT Director) certificate by taking the various specialist courses in each of the disciplines. Once successfully having passed the exams in each of those disciplines, the candidate should be ready to take the CITD exam.

Day 1

Learning objectives, participants will be able to understand:

·         Data centre facilities

• The complexity of the data centre
• Standards and guidelines
• Power and EMF
• Cooling
• Fire suppression and safety

·         Data centre operations

• Equipment installation
• Policies & Procedures and documentation
• Shift hand-over
• Maintenance, monitoring and reporting

·         IT Architecture

• Mapping of business processes to IT architecture
• Technology choices
•  IT Architecture life cycle

·         Application management

• Planning, business analysis / requirements
• Design, development, implementation & testing
• Integration, release & evaluation
• Support, maintenance & disposal

·         IT service management

• ITIL service delivery and service support
• ITIL V3 & service life cycle
• ISO/IEC-20000

Day 2

Learning objectives, participants will be able to understand:

·         Project management

• Standards
• Project management phases
• Project plans, documentation and reporting
• The role of the project manager

·         Business continuity & BC/DR management

• Project initiation
• Business impact analysis (BIA)
• Recovery strategy & contingency plan development
• Testing and maintenance of BC/DR plans 

·         Security management

• Standards
• CIA triad
• Security controls & types

·         Risk management

• Project sizing
• Asset identification, threat analysis and calculating risk
• Risk handling & management
• Types of assessment

·         Vendor management

• Service Level Management
• Vendor selection criteria & management
• Request for proposal (RFP)

·         Financial management

• IT cost drivers
• Budgeting and accounting
• Apportioning, allocation of direct and indirect cost
• Financial control and authorization

Day 3

Learning objectives, participants will be able to understand:

·         Human resource management

• Organizational planning
• Staff selection process
• Managing staff

·         Audit & Compliance

• Regulations and standards
• Auditor selection
• Audit process
• ANSI/TIA-942, SS507 / ISO-24762, ISO-27001, ISO/IEC-20000

·         IT Governance management

• Corporate governance
• Frameworks for IT governance
• IT governance, a practical approach

Prerequisites

While there are no specific prerequisites for the CITM course, participants who have at least two year's of actual working experience in an IT Infrastructure and/or operations department with knowledge of systems, network and/or application management are best suited.

Certification

Certification exams will be administered at the end of the last day of the course. The exam is a 1 hour, 40 questions, closed book exam. Results of the exam pass/fail will be communicated to the attendee within four weeks after the examination. Attendees who pass the exam will receive the official ‘Certified IT Manager’ Certificate.