Administering Cisco CallManager ACCM (ACCM)

Duration: 2 days

Course Content

ACCM teaches administrators how to perform the most frequently requested administrative tasks for installed Cisco IP telephones and users.

Course Objective

After completing this course, the student should be able to:

·          Select, connect, and configure the various Cisco IP telephony devices.

·          Configure Cisco CallManager to add users, phones, and Cisco IP Communicator to the Cisco CallManager database using manual configuration, auto registration, or the Bulk Administration Tool

·          Configure Cisco CallManager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy, Cisco IP Phone Services

Course Outline

Course Introduction

Reviewing Telephony and IP Phones

Introducing Cisco IP Phones

Connecting End-user Devices

Lab 3-1: End-user Devices

Navigating CallManager

Lab 4-1: Adding Users and Customizing User Options

Lab 4-2: Call Park, Call Pickup, Cisco Call Back, Barge, and Privacy Features

Configuring User Features

Lab 5-1: Configuring Extension Mobility

Lab 5-2 Call Display Restrictions and Client Matter Codes

Using BAT, Remote Monitoring and Troubleshooting

Who Should Attend

Channel Partner / Reseller, Customer, Employee

Prerequisite

No prerequisite is necessary. However, learners are expected to have a working knowledge of computer software, Windows navigation, and the ability to understand concepts of voice and computer system operation.