Service Desk Institute (SDI) Certification

 

Based on the Service Desk Institute's (SDI) regularly updated Professional Standards - SDI certifications provide a structured IT service and support career path and progression route.

Certify your ability to:

  • Demonstrate understanding of service desk requirements, skills and best practices to an employer.
  • Positively impact the efficient running of service desk & IT support functions.
  • Increase productivity and customer satisfaction.
  • Train new starters.
  • Aid preparation for service desk audit if required/appropriate.
 
 Service Desk Analyst (SDA)
 
Develop your customer service and support competencies
 Schedule:  11 – 13 Sep 2019
 Language:  English by Certified Instructors
 PRMOTION  55,350 THB/Head (List Price 61,500 THB)
 Includes:  Manual, Workshop, Attendant Certificate, Lunch & Breaks
 
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Register Here 


This training qualification course equips the support analyst with the skills and knowledge essential to delivering excellent levels of customer service and support.

What are the key things you will learn?

  • The roles and responsibilities of a service desk professional.
  • How to develop and employ the essential skills required for a service desk and support analyst.
  • How to summarize and follow service desk processes.
  • How to identify and describe service desk tools and technologies.

Who is SDA for?
The SDA qualification course is for front-line IT service and support analysts with some experience in a first line or second line service desk environment.

This course is perfect for analysts looking to grow in their role and gain a recognised qualification in their profession. This course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge.

 
 
 Service Desk Manager (SDM)
 
Cultivate exemplary service desk management skills.
 Schedule:  12 – 15 Nov 2019
 Language:  English by Certified Instructors
 PRMOTION  58,425 THB/Head (List Price 61,500 THB)
 Includes:  Manual, Workshop, Attendant Certificate, Lunch & Breaks
 
  Read More   
Register Here 


The Service Desk Manager course provides a thorough understanding of service desk management and leads to a globally recognised qualification.

What are the key things you will learn?

  • How to develop and deliver service desk and support strategies to fully underpin the organization’s business strategy and objectives.
  • How to demonstrate the key leadership and management competencies needed to be a successful Service Desk and Support Manager - to include operational management, organizational change management, human resources, team development, service desk promotion, risk and financial management.
  • How to develop and deliver service desk and support technology strategies to underpin strategic objectives.
  • How to interface the service desk with other IT functions, processes and standards to maximize the efficiency and effectiveness of IT.
  • How to design, contract and deliver service desk processes and services to deliver exceptional customer service and support.

Who is SDM for?
This interactive four-day SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation.

Suitable for those with at least three years experience in a service desk environment.

 

 
For more information, please call +66 (0) 2634-7993-4