ITIL® Managing Across the Lifecycle (MAL)

Gain the skills to manage the planning and implementation of IT Service Management and prepare for ITIL® Expert certification.
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The Managing Across the Lifecycle (MALC) is an essential step for attaining the ITIL Experts certification. The MALC course enables the participants to bridge the lifecycle stages of ITIL and help an organization integrate processes, responsibilities, and other subjects into a cohesive service management approach. To succeed, participants must strategize, plan, use, and measure ITIL principles in an integrated approach.

This course provides a next generation learning experience that optimally prepares aspiring ITIL Experts for real world ITIL challenges. The course includes a realistic case study and 5 strategic assignments that participants have to manage individually or in small groups. The ITpreneurs MALC experience asks candidates to conduct a strategic assessment, manage organizational challenges, develop an implementation plan, build a business case, and manage the strategic change program for an organization.

 Course Detail

 Course:

 ITIL Managing Across the Lifecycle (ITIL-MAL)

 Date :      

  27 – 31 May 2019   |     Register Here 

 Time:

 09.00 am - 05.00 pm

 Language:

 English class by Certified ITIL® Expert

 Location:

 Network Training Center (NTC)

 Promotion:

 90,000 baht Special offers please call 0-2634-7993-4

 Included:

 1) Manual
 2) Exam Tutorial
 3) Exam (Free!)
 4) Lunch & Coffee Breaks
 5) Attendance Certificate
 

LEARNING OBJECTIVES:
At the end of this course, you will gain competence in following:

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability
  • Preparing for the MALC examination

PREREQUISITES:
For attending the course and taking the related exam, the participant must:

  • Hold the ITIL Foundation Certificate (2 credits) in IT Service Management
  • Obtain an additional 15 credits from a balanced selection of ITIL Service Lifecycle or ITIL Capability qualifications and/or ITIL Practitioner (a total of at least 17 credits required)

AUDIENCE:

  • Chief Information Officers
  • Senior IT Managers
  • IT Managers
  • Supervisors
  • IT Professionals
  • IT Operations Practitioners
  • IT Development Practitioners
  • Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
  • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module.
  • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.

 

 Call us today for Special Offers 0-2634-7993-4 Ext.11-18