Gain the skills to manage the planning and implementation of IT Service Management and prepare for ITIL® Expert certification.
The Managing Across the Lifecycle (MALC) is an essential step for attaining the ITIL Experts certification. The MALC course enables the participants to bridge the lifecycle stages of ITIL and help an organization integrate processes, responsibilities, and other subjects into a cohesive service management approach. To succeed, participants must strategize, plan, use, and measure ITIL principles in an integrated approach.
This course provides a next generation learning experience that optimally prepares aspiring ITIL Experts for real world ITIL challenges. The course includes a realistic case study and 5 strategic assignments that participants have to manage individually or in small groups. The ITpreneurs MALC experience asks candidates to conduct a strategic assessment, manage organizational challenges, develop an implementation plan, build a business case, and manage the strategic change program for an organization.